Merchant Services Client Development Associate

Job title: Merchant Services Client Development Associate

Location: Leeds or Basildon

Salary: £39,825 - £44,250

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Cardnet is Lloyds Banking Group’s card payment acceptance service. We help businesses to take payment by credit or debit card in person, online and when the cardholder is not present. Cardnet is a joint venture between Lloyds Banking Group and Fiserv. Fiserv are one of the world’s largest card processors.

About this opportunity:

We're looking for an Associate Director who would be responsible for new business acquisition, working leads from a variety of sources and completing deals over the telephone. There will be a sales delivery expectation through promoting the growing range of technology led solutions provided by Cardnet directly with business customers.

In this role, no two weeks are the same. You'll use your self-motivation and determination to effectively schedule your own time to meet your varied commitments.

You'll be conducting meetings with prospective clients you have identified from inbound lead fulfilment and proactive prospecting. Your business development skills will allow you to guide these customers from initial discussion, through to agreement and implementation.

Maintaining a dynamic and active pipeline of new business opportunities is a critical requirement. Using your excellent judgement, you'll put the customer at the centre of all activities.

What you’ll be doing:

• Using your sales know- how to proactively contact a mix of banked and non banked customer leads, to discuss their payments needs and delivering the correct solution to each client.

• In addition to this, using Business Development skill to create your own leads and opportunities.

• Cross selling to ensure the client has access to the full suite of merchant services products to meet their needs.

• Liaising with Credit Risk and AML to board clients- requiring attention to detail and Credit knowledge, including how to read company accounts.

• Follow a structured sales journey in a compliant manner to ensure fair customer outcomes.

• A drive for high energy and high levels of activity, spending the majority of your day speaking to clients on the telephone.

Why Lloyds Banking Group

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need:

• An outstanding client/ business development background

• Existing merchant acquiring experience, with specialist knowledge of card acquiring, payments and data solutions.

• Ability to build and maintain partner relationships at all levels

• An exceptional communicator who can connect with clients on the phone and exceed their servicing expectations.

• The ability to execute sales with pace and accuracy.

• An outstanding client development and profit performance record with proven success in negotiating.

• Ability to execute cross sales opportunities to improve income streams.

It would also be useful if you had:

• Any up to date knowledge of Industry related technical development.

• Knowledge of relevant third-party suppliers (e.g. technology) and partners.

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus.

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 28 days’ holiday, with bank holidays on top.

• A range of wellbeing initiatives and generous parental leave policies.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!