What does career development look like at Lloyds Banking Group?
“I was the person sitting in the background, not wanting to speak out because I didn’t think my opinion really mattered.”
Cheryl took advantage of our online learning tools to help develop her confidence at work.
“I completed a number of courses so I can feel like I’m set up to be the best I can be in my role.”
Tom’s training hasn’t just helped him to be better in his work – he finds that it’s helped him to become a better parent too.
“I think we all have things that challenge us.”
Hannah has worked for the Group for 21 years. She recently received training to learn how to feel more confident when taking on challenges.
"I currently lead the direction and delivery of the Group Customer Segmentation Strategy, working with teams from across the business and Transformation to design and deliver customer solutions which have been developed to meet the specific needs of our customers. An example of this is millennials needing a very different relationship with their bank versus a customer who is nearing retirement.
Prior to my current role, I held a variety of positions across divisions within LBG, my most recent being Customer and Colleague Experience Director for Community Banking; a role in which I led the customer insight and regulatory agenda, redesigned colleague roles to meet more complex customer needs and evolved the way in which our channels operate.
Outside of my direct role, I am actively involved with LBG networks Breakthrough and REACH, championing the inclusivity of females and cultural diversity in the workplace. In my work with these groups, I have been involved in a variety of activities and campaigns, being an Ethnicity Sponsor, and participating in talks such as Footprints in the Snow, writing blog posts to share my perspectives and helping introduce younger generations to the world of Banking through internships.
I have lived in and travelled to many countries - growing up across three continents in addition to project work and leisure, and have travelled to over 40 countries. Most importantly, I am a proud mother to my two daughters, Annika and Serena.
During her career at Lloyds Banking Group, Elina has had the opportunity to try her hand in various roles and develop new skills.
"What I love about working here is the focus on my own development. It’s had such a huge impact on how I’ve grown my career. I started here in our HR department. I got to do a lot of different roles in different business areas, and it helped me really reflect on what I liked to do at work. I realised that I loved working with people and co-ordinating projects.
Rebecca finds that the culture of finding new ways of working is what drives change and development at Lloyds Banking Group.
"I’ve found the learning and development here amazing. It’s helped me switch roles so easily, and find the right path for me throughout my career. When I joined, I worked in one of our Fraud departments . I helped to enhance and automate processes, and improve my colleagues’ experiences in the workplace. After a while, a colleague pointed out my mindset and work style in that role would be a good fit for Technology and IT. I did a bit of research, spoke to a few other teams, and found that it really suited me.
Inclusion and Diversity
Together, we make Lloyds Banking Group stronger and the best bank for customers. We’re working hard to build an inclusive bank that reflects the diversity of modern Britain.
Why we're proud to work here
From our ultimate goal of Helping Britain Prosper, to those special colleagues who go above and beyond, find out why we're proud to be a part of Lloyds Banking Group.
Your benefits
As well as the wide range of development opportunities that are available, we’re committed to providing a compelling reward package which offers flexibility and choice.