Getting Paid

As a signatory to the Prompt Payment Code, we want to comply with its principles by paying suppliers within agreed terms and ensuring we provide guidance on our payment procedures.

The Small Business Enterprise and Employment Act 2015 means Lloyds Banking Group reports publically its supplier invoice payment practices and performance. 

There are specific invoicing requirements that suppliers need to follow to avoid payment delays. In particular, suppliers must send invoices directly to accounts payable and not to individuals in the business.

Receiving Orders

As a supplier, you should ensure you have authorisation from us before supplying any goods or services.

Purchase Orders are our preferred method and should be used unless we have agreed an alternative approach with you. Your Purchase Order (PO) will be sent by email or via the Ariba Network, depending on how you transact with us.

In exceptional circumstances, where a PO is unavailable, please ensure you have been given a Control Centre Code (prefixed CC, e.g. CC123456).

Please be vigilant and check the authenticity of Purchase Orders before providing goods or services. If you have any concerns please contact our Accounts Payable team at 


All invoices must quote a Purchase Order number or Control Centre Code. This is essential payment information, so if you haven’t been provided with either you will need to refer to the person who placed the order with you before submitting your invoice.

Invoices are scanned and content is automatically transferred to our payments systems. To avoid delay, all invoices need to meet set criteria including a specific layout and providing key information.

You can find out more about the invoice criteria here.

Invoices / credit notes should be sent directly to our accounts payable department, preferably as PDF by email to:

We are currently unable to accept invoices via post due to operational impacts from COVID-19.

Important: Sending invoices to individuals in the business, instead of directly to accounts payable, prevents us from being able to pay the invoices on time.

Trading via the Ariba Network

We also use the Ariba Network to enable suppliers to receive POs and submit invoices electronically. The benefits to our suppliers are better tracking of invoices, greater visibility and quicker processing times, as well as the environmental benefits from a reduction in paper usage.

Further information about the Ariba Network and submitting invoices is available here.

If you are an existing supplier and would like to express your interest in signing up to the Ariba Network, please contact your Sourcing/ Supplier Manager.


Lloyds Banking Group’s standard payment method is direct payment to your bank account via the BACS system.

If you have a query regarding an outstanding payment please contact our Invoicing team by email or on 0845 600 1779.