Our approach to assessment

Our priority in the way that we assess is to ensure that we fairly and effectively measure the extent to which an applicant can do the role to which they have applied.

When you apply to a role with us, the assessment and selection process you go through will therefore depend on the type and level of that role.

It’s really important to us that everyone has the opportunity to demonstrate their true capability and potential so if you believe you may need a reasonable adjustment to be made to any element of the selection process then please do contact us ahead of the assessment/interview so we can support you. For more information about how we can support applications from disabled applicants click here.

Most commonly our assessment process will
include elements of:

CV Matching

If you need to submit a CV as part of your application then we will use that CV to establish the qualifications, experience and skills that you have in relation to the role requirements.

The essential and desirable criteria for the role will have been outlined in the job advert and we’d recommend you review your CV against these to consider how you can demonstrate that you have any essential skills, capabilities, knowledge and qualifications required.

CVs are often reviewed alongside the application form – which may ask you to answer some more specific and targeted questions related to the role requirements.

If you meet the necessary criteria then you will be contacted about the next steps in the process. If unfortunately your application does not sufficiently fit what we need for that role we will notify you and provide details of how to find other opportunities with us.


Due to the range of role types and levels of seniority our interviewing process vary widely across the Group. You could be asked to attend an assessment centre (in person or virtual) or invited to one or more interviews with the hiring manager and business area.

Our approach to interviewing is consistent though – looking for you to evidence your fit to the role’s requirements, your alignment to our culture (see our Group’s values and behaviours) and, where appropriate, your leadership behaviours.

Online Assessments

For some roles, you may be invited to complete an online assessment as part of the selection process. In such instances the assessment(s) will have been carefully selected to measure essential requirements for the role.

What will be expected of you in the assessment will vary widely from role to role, but will be relevant to the role you are applying to. For example, you could be asked:

  • To review some data and answer questions which require you to interpret that data, selecting from multiple choice options
  • To read a work scenario and say what you’d be most likely to do in that situation, again selecting from multiple choice option
  • To provide information about your working style and preferences; using either a rating scale or selecting from different options which better describes you
  • To record a video response to an interview-style question; which will then be reviewed by a member of our team (there is no Artificial Intelligence scoring of your answers)
  • To complete a role-related challenge, such as producing some code to resolve a problem.

When invited to complete an online assessment, you will be sent clear instructions and details about that specific assessment and the deadline for completing it through our Workday system.
Where there is the opportunity to practice in advance you will be sent the link to a relevant practice assessment – please ensure if you want to practice you allow yourself plenty of time to do so before the assessment deadline.

You will also be provided with details of who to contact if you have any concerns about the assessment or require any adjustments to be made (such as additional time, alternative formats etc.).

Now it’s time to apply

We hope our approach to Assessment and Selection gives you every confidence to apply to one of our opportunities, good luck!

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