I joined Lloyds Banking Group back in 2005, when my youngest child was eight months old. I took on an admin role in business banking and worked part-time in the evenings so I could work around childcare. But right from the start, I was clear I wanted to build a career here. In fact, I’ve had 13 roles since then – many promotions but many sideways moves too, where I’ve learned about different parts of the business.
Rediscovering a love of learning
I left school with only GCSEs. My teachers weren’t supportive and I didn’t want to stay on. So, it’s been wonderful to rediscover my passion for learning at Lloyds Banking Group. I’ve completed a Level 5 HR Apprenticeship, which gave me a deep understanding of our people function. This really fired up a passion for our colleague experience. Now I’m in the final few months of completing a Level 7 Senior Leaders Apprenticeship, which will give me a post-graduate diploma in Business Administration.
Both have involved quite a lot of academic study. It’s not been easy but an incredibly rich experience, nonetheless. And there’s no shortage of support. Lloyds Banking Group not only supported me financially with these qualifications but allowed me to dedicate 20% of my working hours to help complete them too.
Making an impact when it’s needed most
One of my priorities is helping to develop our Working with Cancer pledges. One in two of us will experience a cancer diagnosis in our lifetime – so almost everyone will be touched by cancer at some point, either with a diagnosis or as a caregiver. I’m really proud to be leading our activity on this, making sure we take a research-based approach and support colleagues when it matters most to them.
I feel both lucky and humbled to be able to set the strategic direction for the support we’ll be delivering across our Group. My own life was first touched by cancer eight years ago, when my husband was diagnosed. The support I received from the business and my managers has been exemplary throughout. Part of my focus is to make sure all colleagues have a similar experience.