Lead Business Architect for People and Places
I started with the bank when I was 17 and still doing my A levels. I would finish school at 3:30 then walk to the office for an evening shift. At the time I was in foster care, and although I really wanted to be part of all those conversations with my peers about university and what they were going to do next, my options were really limited back then – there was very little support for foster children to go to university.
So I was really pleased when I got the job with Lloyds Banking Group because I was given amazing training from the start.
The power of change
I started out working in one of our call centres, helping customers who had damage to their property. As my career progressed I discovered I had a passion for creating change.
I began working in continuous improvement and since then I have worked in lots of other change and programme management roles. I’ve handled projects to onshore parts of our business, implemented new systems and worked directly with the financial regulators on the future of regulatory reporting.
I also had the opportunity to work in our Inclusion and Diversity team, driving the Inclusion strategy for the group – a career highlight for me. I found my perfect career area in Business Architecture, a role I adore and one which allows me to use all my dyslexic skills to the max. I occasionally work as a lecturer now, teaching others about change at the University of South Wales, so I guess I have come full circle!
“Since starting here I’ve had a massive amount of investment in me, both personally and professionally.”