Technical Application Service Specialist

JOB TITLE:  Technical Application Service Specialist

SALARY: £43,803 - £50,000

LOCATION: Edinburgh

HOURS:  Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity…

As Technical Application Service Specialist, you’ll bring your expertise to the table, driving technical discussion in live support management and delivery in key areas.  You’ll focus on solving complex challenges with your specialised knowledge taking ownership of critical BAU business management and delivery within your team. In this role, you’ll lead way in shaping the direction of our BAU software management and solutions, to make impactful decisions and drive success.  You’ll collaborate closely with the engineers, operations and business customers to support feature development and continuous improvements and delivery excellence. 

New Payments Architecture is a regulatory initiative that will change UK payments as we know them. Working closely with industry, the Instant Payments lab is replacing the complexity of the existing payments landscape with a new, more efficient infrastructure that will benefit from enhanced security and resilience.This multi-million-pound initiative has a new partnership with a leading FinTech company and is looking for dedicated individuals who are interested in working with new and exciting technologies, such as Cloud and Software as a Service (SaaS).

If you’re someone who thrives on delivering high-quality solutions and making real impact with your technical know-how, we’d love to hear from you!

About us…

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll need…

• Strong experience in 24*7 BAU OPS management to support e2e business processing journeys. It's a 24*7 support model with colleagues working on rotation basis.

• Previous experience or knowledge on proactive monitoring of OCP/KAFKA process and alerts.

• Working experience of daily incidents and alerts managements including maintenance and review of the logs.

• Demonstrate technical proficiency to troubleshoot and diagnose issues using tools such as Splunk, Dynatrace, and Kibana.

• Strong experience of reporting impacts, reconciliation and stakeholder engagement as part of incident management follow-ups

• Working experience of managing and communicating with vendor for incidents and process improvements.

• Working experience of reviewing, clash managing and supporting change management in discussion with CAB supporting BAU events like DRs, Penetration testing and third-party changes.

• Demonstrate understanding of the entire application stack, with both breadth and depth, and possess exposure to microservices technologies, particularly Java 17, Spring Boot, Maven, Kafka K Stream, as well as RESTful APIs and web services.

• Possess basic knowledge of development best practices and patterns, with an understanding of CD/CI pipelines, preferably Jenkins or similar tools.

• Possess basic knowledge and experience in agile development practices, continuous integration, and test automation (e.g., TDD, BDD, Cucumber, Gherkin)

And any experience of these would be really useful…

• Possess experience working with cloud-based tools such as IBM Cloud Private, Google GCP, MS Azure, and Amazon AWS.

• Kubernetes/Open Shift Container experience is a bonus.

• Demonstrate familiarity with the banking sector, particularly with Faster Payments scheme and BACS payments scheme.

About working for us…

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes…

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!