Senior Manager Control Office

About this opportunity 

You will join the Chief Controls office, a core part of the Group COO Chief Operating Office, a team where our colleagues are valued and supported to become experts in what they do and grow their careers. We want colleagues to feel connected to our Group strategy and understand how their role fits into it helping Group COO deliver its objectives safely.  Most of all, we want to be a team that is inclusive, where we collaborate, break down silos and use our networks to collectively solve problems.   
 
The Chief Controls Office is key in driving the transformation of the GCOO’s control environment and this includes delivering an effective and robust control framework, providing assurance on the Group COO's control environment, and offering SME insights into remediation, ongoing compliance, and continuous improvement. 

What you’ll be doing:   

• Analyse, investigate and evaluate the control environment, to support robust risk management in alignment with the Group’s Enterprise Risk Management Framework (ERMF).  

• Lead a team of control management professionals who manage the design, optimisation, process mapping, assessment and monitoring of the control environment. 

• Work closely with risk and control owner teams, acting as their go-to control management partner, working collaboratively across the lines of defence by building partnerships to meet shared objectives. 

• Manage, monitor, and assess how well our controls work to make sure we meet our risk appetite goals and provide fair outcomes for our colleagues and customers. 

• Support the development and implementation of the control strategy, so everyone clearly understands how the control environment is designed and how it works. 

• Find ways to innovatively improve our methods and control tools and work together with Platform teams to improve controls including increasing the level of automation. 

• Lead and manage timely reporting on how well our controls are operating by keeping data quality (KCIs) accurate and complete. Use all available data insights to spot issues and take action to fix them as needed. 

• Take the lead on handling issues and events and coordinate plans to fix high-priority actions and audit findings. 
   

What you’ll need:    

• Possesses extensive operational expertise in infrastructure, tooling, and engineering practices, with strong experience in public and private cloud solutions. 

• Experienced in data-driven control management with a proven track record of leading the design, automation, and optimisation of controls. 

• Adept at making well-informed and timely decisions that keep the organisation moving forward. Skilfully balances difficult trade-offs and effectively problem-solves by understanding and assimilating various data sources and complex information to draw relevant conclusions and make sound recommendations. 

• Collaborates with leaders to identify long-term strategic opportunities and challenges, ensuring the prioritisation of actions that align with and achieve agreed-upon objectives and outcomes. 

• Proficient in working effectively with all other lines of defence and understands the different but complimentary roles. 

• Works closely with Platform teams to integrate technical control capabilities, ensuring that controls are designed and automated from the start. 

Why Lloyds Banking Group 

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. 
 

About working for us 

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know 

We also offer a wide-ranging benefits package, which includes: 

• A generous pension contribution of up to 15% 

• An annual performance-related bonus 

• Share schemes including free shares 

• Benefits you can adapt to your lifestyle, such as discounted shopping 

• 30 days’ holiday, with bank holidays on top 

• A range of wellbeing initiatives and generous parental leave policies 
 

Ready to start growing with purpose? Apply today