Hearing Manager

JOB TITLE: Hearing Manager

SALARY: £59,850 - £66,500

LOCATION(S): Leeds, Bristol, Edinburgh and Halifax

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About the Opportunity

In Colleague Success, we strive to create amazing colleague experiences, using technology, data and automation to continually improve day to day life for all who work here. We provide people with outstanding support when they need it, and enable colleagues to easily complete tasks relating to themselves and their teams on their preferred device, at a time that suits them.

The team currently brings together a very broad range of skills and specialisms covering Recruitment Operations, Vetting, Learning Operations, Policy Query Management, Employee Relations & Case Management and Payroll Operations. We also lead the delivery, change and run of the technology supporting our People function driven within the People Platform. It’s a dynamic environment to be a part of, with a critical part to play in supporting our Group-wide People transformation.

As we move into 2026, we are looking to reimagine how we provide Group People Services, by leveraging technology to improve the colleague experience. An area of focus will be Case Management as we look to enhance the services we provide, and reduce the time to resolution, during moments that matter.

Why Lloyds Banking Group?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you’ll need

• Employee Relations - Sound understanding of our people policies and procedures, to drive fair, consistent and unbiased decisions. You will manage key stakeholder relationships, maintaining high levels of integrity at all times.

• Emotional Intelligence - Creates a dialogue of open and honest communication with colleagues and customers, recognises uniqueness and uses this to identify opportunities to improve and establish relationships. Stays calm in stressful situations, communicating strategically in times of conflict.

• HR technology - Experience in working with digital tools such as Workday and ServiceNow to drive operational efficiency, and an active interest in HR automation tools which will offer a market-leading employee experience. You’ll proactively identify opportunities to optimise processes, data, technology, and ways of working, to support the broader transformation.

• Data analysis and reporting - Using data and insights, you will identify possible case trends and define/ execute mitigations as required.

• Building a high-performance culture - You will support the team in creating a high performance culture, with a desire to learn and evolve. You will take responsibility for informally coaching and mentoring others throughout the organisation and investing in own personal development..

• Risk management - Using sound judgement you will make outcome decisions based on the information provided, mitigating risks, operational impact and reputational damage.

• Adaptability - Proven ability to adapt to changing workload volumes and demands at pace, dealing with high numbers of cases while providing an excellent employee experience and in an effective and timely service to Lloyds Banking Group.

And any experience of these would be really useful

• Impactful Communication - Creates and delivers powerful messages using verbal/ non verbal and interpersonal skills that inform and engage wide and/ or varied audiences, securing acknowledgement and commitment to ideas. Demonstrates influencing and negotiating techniques.

• Critical Thinking - Interprets information in an objective manner (even when it is limited) using SME knowledge, experience and deductive reasoning. Generate and contributes ideas to support in the formulation of judgements and solutions.

• Planning and alignment - Ability to plan and prioritise work to meet commitments aligned with organisational objectives, identifying the support and resources needed to carry out plans, and delivering efficiently and to a high standard.

• Creative and Innovative Thinking - Promotes creative and innovative thinking. Develops ideas throughout creative techniques which are truly original while aligned with the Group’s objectives. Uses external insights and problems as opportunities to generate creative ideas and experiments with new or original ideas to test their effectiveness and ability to increase business growth.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you