Business Design Manager

About this opportunity

There is an exciting opportunity to join the Chief Operating & Controls Office (COCO) within People & Places (P&P) which is a central hub for P&P strategy, risk management, and operational excellence.

The strategy and planning team within COCO are responsible for management of the P&P ‘Must Wins, the transition of P&P activity to the Lloyds Technology Centre and the management of the P&P Quarterly People Forum.

This role offers a phenomenal opportunity to collaborate across the People & Places function, expand professional networks, and contribute to initiatives that cover the entirety of P&P and LBG.

What you'll be doing!

Management of P&P ‘Must Wins’:

• Work closely with P&P to obtain owner approvals monthly, ensuring updates are timely.

• Leverage Power Automate to monitor, track, and visualise the progress of key milestones associated with our must win priorities. This involves maintaining a robust data model, analyzing trends, and highlighting improvements / alignments with the achievements.

• On a quarterly basis, summarise this data into a clear report with key insights for the P&P Executive Committee. This report will provide a comprehensive view of progress, risks, and enable informed decision-making.

• Coordinate and improve the 'Product Drop Plan' by summarizing the essential victories that impact colleagues.

• Monitor external trends to identify improvements in how to run and develop the list of ‘Must Wins’.

Management of P&P Lloyds Technology Centre (LTC) transition:

• Maintain and regularly update the People & Places business case to reflect the latest demand forecasts, cost projections, and FTE requirements.

• Prepare and deliver accurate reporting to relevant committees as required.

• Engage with P&P stakeholders to progress recruitment governance, ensuring documentation is completed to the required quality, within agreed timelines, and aligned to the business case.

• Partner with the LTC hiring team to address hurdles and assist UK-based P&P stakeholders as they navigate the hiring process.

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Stakeholder Management – Must be confident to establish rapport, gain commitment and ensure that collaborators are clear on the requirements and timescales for transitioning work to the Lloyds Technology Centre and updating on P&P ‘Must Wins’. This includes the facilitation of weekly working groups.

• Data & Analytics – Experience in Power Automate would be desirable, including in data interpretation and pulling insights from datasets. Ability to understand and assimilate different sources of data and sophisticated information to support with effective problem solving that leads to relevant conclusions and recommendations. Should be able to apply analytical skills effectively.

• Insight & Reporting – Must have the capability to accurately report on ‘Must Wins’ progress to P&P ExCo on a quarterly basis. Providing key insights to drive actions and progress. Produce concise reporting outputs for review by senior collaborators.

• Innovative – Innovates to go faster by taking ownership for challenging existing processes; being an early adopter of change and viewing advancements in technology as opportunities to help us deliver for our customers & colleagues.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.