Senior Product Owner - Colleague Desktop Lab

JOB TITLE: Senior Product Owner - Colleague Desktop Lab

LOCATION(S): Manchester

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above.

About this opportunity

At the heart of our transformation, the Colleague Channels Platform (CCP) powers the capabilities that enable Branch, Contact Centres, and Operations to deliver exceptional customer service.

We lead the delivery of programmes across Consumer Relationships and Consumer Lending, spanning multiple platform teams. CCP is a key enabler of our overall Consumer Relationships strategy. Our purpose is simple yet powerful: to help the business build deeper, more trusted relationships with customers by transforming our colleague channels.

We’re modernising the final legacy monoliths—Multi Channel Architecture (MCA) and Personal Banking Servicing (PBS)—and reimagining the colleague desktop experience. This is a rare opportunity to lead a large, multi-disciplinary team and help build the servicing journeys of the future on a modern microservices architecture. It’s also a chance to unlock the potential of AI across the Colleague Channels Platform!

This role puts you at the centre of one of the most transformative programmes in CCP. This isn’t just about replacing old systems—it’s about enabling smarter, faster, and more intuitive ways for colleagues to support customers. The work you lead will set the standards for intelligent automation, real-time decisioning, and seamless servicing.

Curious about how AI can change the way we work? Energised by simplifying complex journeys? Motivated by creating tools that empower thousands of colleagues every day? This could be the role for you!

Key Accountabilities

• Able to explain the priorities on which the squad are working, both to business partners and other lab leads. Strong coordination with other PO’s is required ensuring dependencies are accounted for and appropriately prioritised in their backlogs

• Continually review the required teams and capabilities within the squad to enable realisation of the vision

• Be accountable for delivery against the Objectives and Key Results (OKRs) and / or revision of the OKRs based on new data and findings

• Design the product as a service, ensuring that service offering and it’s solution capabilities address customer needs without creating new ones (avoiding failure demand)

• Lead pivotal initiatives, technical releases, LRM commitments, customers, and collaborators with dedication.

• Ensure that the non-functional elements of products are considered (robustness, performance, scalability, usability, extensibility, ease to maintain and configure, ease of integration etc.)

• Encourage team to test and learn by producing easy to use prototypes and MVPs and trialling them in a model office environment

Skills we’re looking for

• Experience working in an Agile delivery environment at scale.

• Proven track record in delivering technology change across software and infrastructure.

• Ability to work effectively with technical and cross-functional teams.

• Strong financial planning and cost control skills, delivering within budget and optimising resources.

• Excellent influencing skills and stakeholder engagement.

• Strong dependency management and effective risk and issue resolution.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If all of this resonates, and you want a job with big meaning, then please do get in touch to discuss!