Merchant Services Product Manager

Job title: Merchant Services Product Manager

Location: Bristol or London

Salary: £76,464 - £84,960

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Bristol or London office.

About this opportunity:

Our Cardnet Merchant Services team plays a vital role in supporting businesses across the UK by delivering payment solutions that are competitive, customer-focused and aligned with market trends. As a Product Manager, you’ll be part of a collaborative and forward-thinking team that works closely with internal stakeholders and our joint venture partner, Fiserv, to shape the future of merchant services.

You’ll be at the heart of driving income growth and ensuring our propositions meet evolving customer needs. From managing third-party technology providers to resolving issues and embedding compliance, your work will directly impact the experience of our customers and the success of our business.

What you’ll be doing:

• Relationship Management: Cultivate and nurture positive relationships with partners, sales colleagues, and Fiserv to ensure effective collaboration and product delivery.
• Product Management: Ensure Cardnet's propositions are competitive and meet customer needs. Continuously iterate to keep up with market trends.
• Income Target Management: Manage propositions to achieve income targets as required by the P&L and identify creative ways to drive new revenue.
• Issue Resolution: Handle ongoing issue management and push for long-term resolutions, particularly with Clover and POS systems.
• Compliance: Embed new controls, support compliance activities, and act as a key SME for compliance projects.
• Operational Support: Provide operational support for complaints, fraud, sales processes, and colleague training.

Why Lloyds Banking Group:

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too!

What you’ll need:

• Product Management: Experience in leading and iterating product propositions within Merchant Services.
• Relationship Building: Proven experience in building and maintaining relationships with a range of stakeholders to support effective product design and delivery.
• Compliance Management: Understanding of key market activity (regulations, technology sunsets etc.) and ability to manage related activities.
• Analytical Skills: Shown ability of analysing product performance (commercials, complaints etc.) and identifying impacts and corresponding solutions.
• Problem-Solving: Strong problem-solving skills to handle and resolve issues in a fast paced environment with conflicting priorities.
• Communication: Excellent communication skills for coordinating with partners and internal teams.
• Operational Efficiency: Ability to provide operational support and handle various tasks efficiently.

About working for us:

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We’re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!