Our 2021 Helping Britain Recover commitments

As a result of the pandemic and our unique position at the heart of the UK economy, our priority for 2021 was to focus on helping Britain recover. We committed to working with our stakeholders in five areas where we could make the most difference to the recovery of the UK.

Our progress and focus

  • Through the course of 2021, we remained committed to supporting our customers to become more financially resilient, and to plan and save for the future. We provided practical support, and flexibility where possible, to help customers facing financial difficulty get back on track, and we helped as many customers as we could to stay in their own home.


    What we achieved in 2021:

    • Continued to invest in supporting customers facing financial difficulties, with 6,500 specially trained colleagues who have successfully helped customers become more financially resilient
    • Achieved accreditation as Mental Health Accessible for Halifax and the Bank of Scotland in addition to our existing Lloyds Bank accreditation
    • Partnered with independent debt advice organisations to ensure customers had access to practical support

    Full year update


    specially trained colleagues who have successfully helped customers become more financially resilient

  • We continue to remain by the side of UK businesses as they recover, supporting them to adapt and grow, and create quality jobs across all of the UK.


    What we achieved in 2021:

    • Helped our business customers to plan for their recovery, supported by over 1,100 business specialists. We delivered extensive colleague training to ensure we can understand and best support our customers’ individual needs
    • We have supported over 93,000 small businesses1 and start-ups, by providing our customers with online support, business advice and business banking accounts, exceeding our initial commitment of 75,000 by the end of 2021
    • Helped over 193,000 small businesses to boost their digital capability and technology adoption in 2021 through the Lloyds Bank Academy, and our partnerships with Small Business Britain and the UK Government’s Help to Grow scheme

    1 This figure comprises both for-profit enterprises and not-for-profit enterprises, such as charities. Not-for-profit enterprises comprise approximately 10% of this figure.

    Full year update


    small businesses helped to boost their digital capability

  • As the UK recovers from the pandemic, we aspire to a UK in which all households have access to stable, affordable and safe homes in places they want to live. We have committed to broadening access to home ownership and exploring opportunities to increase our support to the UK rental sector.


    What we achieved in 2021:

    • Provided £16.3 billion of lending to help people buy their first home in 2021, exceeding our target of £10 billion by the end of the year
    • Delivered £3.4 billion of new funding, of which £2.4 billion is related to sustainability improvements, in support of the social housing sector. In addition, we have actively supported our clients to raise debt in the capital market through Green, Sustainable or other ESG linked bonds
    • Supported the creation of national sustainability standards for housebuilding through becoming a member of the NextGeneration Executive Committee alongside Homes England and the UK Green Building Council, and are contributing to the development of a checklist and further benchmarking to support the delivery of sustainable finance tailored towards the scale of the housebuilder
    • Assessed the energy retrofit requirements of around 240,000 social homes owned and managed by our customers in the social housing sector


    Full year update

    £16.3 billion

    lent to help people buy their first home in 2021, exceeding our target of £10 billion

  • We want to play our part in supporting the transition to net zero, and remain committed to working with customers, government and the market to help reduce the carbon emissions that we finance by more than 50 per cent by 2030 on the path to net zero by 2050 or sooner.


    What we achieved in 2021:

    • Expanded the funding available under the Group’s discounted green finance initiatives2 from £3 billion to £5 billion to support businesses as they transition to a low carbon economy
    • More than £6.9 billion of green/ESG related finance3 was delivered in 2021
    • Launched our new goal to ensure our own operations are net zero by 2030 and in support of the goal, we have also joined the UK Green Building Council Net Zero Carbon Buildings Commitment
    • Became the first major pensions and insurance provider to target halving the carbon footprint of our investments by 2030 on our path to net zero by 2050 and published the Scottish Widows Climate Action Plan
    • Introduced a flagship fossil fuel-free fund to support green growth and allow pension savers to choose to invest in UK companies pursuing a positive environmental impact

    2 Funding provided by Commercial Banking since 2016 under the Clean Growth Finance Initiative (CGFI) and Commercial Real Estate Green Lending (CRE GL).
    3 Includes CGFI, CRE GL, Renewable Energy Financing, Sustainability Linked Loans and Green/ ESG/Social Bond facilitation.

    Full year update

    £6.9 billion

    of green/ESG related finance was delivered in 2021

  • We believe that economic and social recovery should be truly inclusive and involve communities across the UK’s nations and regions.


    What we achieved in 2021:

    • Progressed against our new aspirations for our leadership team to reflect the society that we serve, of 50% women, 13% Black, Asian and Minority Ethnic colleagues and 3% Black heritage colleagues in senior roles by 2025, achieving progress to 37.7% , 8.8% and 1% respectively
    • Maintained our £25.5 million contribution to our independent charitable Foundations with the Lloyds Bank Foundation for England and Wales, focusing 23% of its support on Black, Asian and Minority Ethnic led charities. In 2021, our total community investment was £46 million , which includes our colleagues’ time, direct donations, leverage,management costs and in-kind giving
    • Supported regional regeneration by launching the Regional Housing Growth Initiative, helping small and medium-sized housebuilders create more homes in the North of England, the Midlands and the regions of Scotland
    • Supported financial inclusion by providing banking for groups of people experiencing homelessness and financial abuse, and those who are victims of modern slavery and supporting the prisoner banking programme

    Full year update

    We've made progress towards these diversity targets


    women in senior roles by 2025


    Black, Asian and Minority Ethnic colleagues in senior roles by 2025


    Black heritage colleagues in senior roles by 2025

Find out more about our plans for 2022 onwards.

Find out more about how we're Helping Britain Recover


Supporting local businesses

We're working to support the recovery of British businesses that have been affected by the pandemic, enabling our customers to thrive and helping Britain prosper.

Find out more

Seizing the green growth opportunity

The transition to a low carbon economy – a ‘green’ economy – will support the UK’s recovery and promote long-term prosperity, while helping to make our planet more resilient. 

Find out more

Financial resilience

The pandemic has exacerbated the financial challenges that many people face, and brought new vulnerabilities to many more. We’re here to help those who experience financial difficulties to get back on their feet.

Visit the hub