Incident Response and Operations Assistant Manager

JOB TITLE: Incident Response and Operations Assistant Manager

SALARY: From £39,825

LOCATION(S): Chester, Leeds or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

Here in the Embedded Finance team, we are a start-up business unit within Lloyds Banking Group Consumer Lending and are tasked with building out propositions that solve customers’ financial needs, when and where they are.

We seek people with a desire to learn, an ability to build partnerships with a broad range of specialists across functions, and the patience and resilience to implement strategies that will evolve with changing customer, market, and regulatory contexts.

Our agile team is fast paced, focussed and fun; we want someone who is open, collaborative, driven, demonstrating a commercial and agile mentality whilst having fun along the way.

What you will be doing

• Work closely with teams across the business to identify the impacts of incidents/issues.
• Communicate the nature and scale of incident/issue impacts and actions to resolve them to senior business leaders.
• Support identification of root cause and ensure appropriate incident/ issue learning is gathered and improvement actions are agreed, tracked and delivered.
• Maintain incident response playbooks, and support with service disruption models, journey health checks and assurance.
• Recommend ways to improve support for operations by challenging / changing existing practices and processes.
• Collaborate with business stakeholders and act as their business partner to deliver tactical solutions.
• Complete operational oversight through tactical processes, first occurrence validations, monitoring and control management.

About us
 

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need
 

·       Self-motivated to work independently and prioritise whilst demonstrating resilience in times of challenge, seeing change as an opportunity to evolve.

·       The ability to plan, prioritise & manage diverse workload effectively

·       Effective communicator, verbally and written, with an ability to simplify complex or technical requirements whilst recognising a need to tailor interactions to the audience.

·       An understanding of customer needs and a desire to create propositions to help meet these needs, with experience of creative problem solving and innovative thinking

·       Good stakeholder management and ability to work with both internal and external stakeholders.

·       Strong communication skills, both written and verbal.  

·       Strong analytical skills and the passion to contribute to the success of our team are something we'd genuinely want to see in any applicant.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.