We’ve set a goal to double the representation of colleagues with disabilities in senior management roles, aiming to reach 12% by 2025.

This is the first public goal of its kind to be set by a UK bank, and an important step in becoming more inclusive.

Guided by our values, our aim is to be a leader in disability inclusion and create an inclusive and accessible working environment where everyone is supported to reach their full potential.

What's it like to work at Lloyds Banking Group if you have a disability?

Video | 2 mins

Camille, Rachel and Ross discuss their careers working across different areas of the Group.

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Our Access network

Our disability colleague network, Access, works towards connecting, supporting and developing colleagues with disabilities, including mental health and long term health conditions across the Group.

Accessibility advocates across the business host disability awareness sessions, signpost colleagues to additional sources of support and promote wider inclusion activities.

Actions to support disability inclusion


Behind our goal to double the representation of our people with disabilities in senior management roles sits actions to drive forward improvements in recruitment processes, colleague progression, the physical working environment and colleague experience to ensure we are inclusive and accessible to all.

Lloyds Banking Group is a Valuable 500 Company, a group of the world’s most influential global businesses for disability inclusion. Collectively we want to drive systemic change to make business more inclusive for people with disabilities.

We’re proud to have a dedicated Diversity, Equity and Inclusion Team who provide expertise and support to teams across the Group to help embed inclusive and accessible practices into our culture and the way we do business every day, working closely with our colleague disability network, Access.

Progress so far

Became the first UK bank to open a registered Changing Places facility, made available to both colleagues and the public, providing a completely accessible, hygienic, and comfortable facility for people with disabilities and their carers. We now have three facilities with plans for more in the coming years.

Launched the Genius Finder Pro tool, provided by the social enterprise Genius Within, providing neurodivergent colleagues with a personalised report outlining their strengths and challenges in the workplace, along with suggested workplace adjustments and strategies they may find beneficial to support them.

Committed to the #WorkingwithCancer campaign by making three pledges to better support our colleagues who’ve had a cancer diagnosis through building understanding, awareness and upskilling. Under the Equality Act 2010, cancer is classed as a Disability from point of diagnosis for the remainder of a person’s life.

Signed up to the 10,000 Interns Foundation’s new pilot programme, 10,000 Able Interns, offering a minimum of eight weeks paid work experience to students or recent graduates with disabilities.

Became one of the first 75 companies to join the Valuable 500’s new future leaders programme, Generation Valuable. This offers one of our rising disabled leaders the opportunity to receive expert training, access to resources and a global peer-network and internal mentorship from a Group Executive.

We have a well-established Wellbeing Advocates programme, with a network of colleagues specifically trained to signpost all colleagues to support good mental health.

Refreshed our inclusive hiring guidance which includes sections on disability and delivered inclusive hiring sessions reaching over 2,000 hiring managers.


Support applying for a job

We're committed to supporting candidates with a disability, including neurodiversity and mental health conditions, throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all.

We are a recognised Disability Confident Leader under the UK government Disability Confident employer scheme, and applicants are welcome to opt-in to the scheme as part of the application process. 

If you face any accessibility challenges with your application and require additional support, you can speaking to a member of our team who can support you.

Please contact us on 03456072222, pressing option 2 for recruitment, or email careers@lloydsbanking.com 

Workplace adjustments

At the time of launch, the Business Disability Forum (BDF) considered our Workplace Adjustment process to be market leading.

Since then we have continued to listen to our colleagues to review our offering. 

We have completed over 31,000 assessments for colleagues with disabilities and long-term health conditions, to help recommend what adjustments they may require to remove any barriers, and support them to be their best. 

Being there for customers with disabilities

We want all of our customers to have an excellent service experience and to be able to access our services in a way that’s just right for them, wherever they are.

  • Our branches have been designed with the needs of all our customers in mind.
  • We work with not-for-profit organisation Digital Accessibility Centre (DAC) to check that our websites and apps are accessible for all customers.
  • We were the first bank to launch the Hidden Disabilities Sunflower Lanyard scheme across all our branches, recognising that not all disabilities and long term health conditions are visible.
  • We were the first bank to offer Signly, a British Sign Language translation application on our Lloyds Bank, Bank of Scotland and Halifax websites.
  • For our Commercial Banking clients, we have information on disability and mental health in the workplace, sharing our experience, and learning on how they can best support colleagues with disabilities.
  • We were the first UK bank to open a Changing Places facility for colleagues and members of public at our Old Broad Street building and in 2023 we opened two more facilities in our Bristol and Andover offices.

Recognition of our work

  • We hold the Business Disability Forum Gold Standard award and Disability Confident Leader Status, which acknowledges the inclusive culture of the Group and the support we provide our colleagues.
  • The Money and Mental Health Policy Institute has awarded Lloyds Bank, Halifax and Bank of Scotland an ‘Advanced’ rating through its ‘Mental Health Accessible’ programme for banks and essential services. They are the first three businesses in the UK to receive this rating.
  • We have also received the National Autistic Society’s prestigious Autism Friendly Award, marking our commitment to become the UK’s first autism friendly bank.
  • The City Mental Health Alliance has accredited us as ‘Excelling’ against their Thriving at Work Assessment.
  • We are a founding member of Neurodiversity in Business.

Other pages you might be interested in


Creating an inclusive workplace for people with disabilities

Ross writes on how flexible working, accessible toilets and an inclusive mindset have helped create a better working environment for people with disabilities.

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Diversity and inclusion

We strive to create a fully inclusive environment for all our colleagues, customers and communities, one that is truly representative of modern-day Britain.

Embracing our differences

Now recruiting: tech and transformation

We have 26 million customers right across the UK, with most already using our digital services. Now we want to bring even bigger solutions to even more people. You’ll help us do just that. 

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