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Disability and Neurodiversity

We are committed to providing an inclusive workplace for colleagues with disabilities and neurodivergent conditions (which may include long-term health and mental health conditions) and providing accessible and inclusive products and services to better support our customers with disabilities.

We’ve met our ambition to double the representation of colleagues with disabilities in senior management roles, reaching 19% by end 2025.

This is the first public ambition of its kind to be set by a UK bank, and an important step in becoming more inclusive. 

Our aim is to be a leader in disability and neuro-inclusion. We are committed to providing an inclusive workplace for colleagues with disabilities, long-term health and neurodivergent conditions where everyone is supported to be their best. We are also committed to providing accessible and inclusive products and services to better support our customers with disabilities.

Disability and neurodiversity training

We are committed to driving disability and neuro-inclusion beyond our organisation to help Britain prosper. This is why we’ve made our internal disability and neurodiversity training available to everyone. Organisations are welcome to use it on our site with their teams, or as inspiration for designing their own.

  • Usability options

    Regardless of whether you have a recognised accessibility need or not, there are options that can help you enhance your learning experience. You can use a mouse or keyboard to navigate and tailor your experience by activating the following usability options:

    • British Sign Language whilst watching video
    • Screen reader
    • Audio description 
    • Subtitles
    • Font sizing.

    This learning uses moving images that have passed industry standards for flashing imagery.  If you may still be affected by this, please complete the accessible document version of this learning here. 

    Please note, the training is only accessible from a PC and isn’t accessible from a mobile device. 

Disability and neurodiversity e-module 

 The e-module will help to provide you with the skills and confidence to have open conversations about disability and neurodiversity.  

Our colleagues with lived experience of disability and neurodivergence have played a key role by providing input on the design, content and functionality of this e-module. We have pushed the boundaries when it comes to the accessibility and inclusivity of this training, which includes an inbuilt text reader, zoom functionality, a British Sign Language interpreter and audio narration.  

We’ve had great feedback from our colleagues with many commenting on the accessibility of the e-module, the impactful nature of our real colleague stories and how it’s impacted their own behaviour on a day-to-day basis. Whether you are an individual looking to improve your knowledge, or an employer or business, we hope this training helps you to be more disability and neurodiversity confident. 

Access the training here

What's it like to work at Lloyds Banking Group if you have a disability?

Video | 2 mins

Camille, Rachel and Ross discuss their careers working across different areas of the Group.

Watch video

Our Access network

Our network, Access, works towards connecting, supporting and developing colleagues with disabilities and neurodivergent conditions, (including mental health and long term health conditions) across the Group.

Disability and Neurodiversity advocates across the business host disability awareness sessions, signpost colleagues to additional sources of support and promote wider inclusion activities.

Actions to support disability inclusion

 

Behind our ambition to double the representation of our people with disabilities in senior management roles sits actions to drive forward improvements in recruitment processes, colleague progression, the physical working environment and colleague experience to ensure we are inclusive and accessible to all.

Lloyds Banking Group is a Valuable 500 Company, a group of the world’s most influential global businesses for disability inclusion. Collectively we want to drive systemic change to make business more inclusive for people with disabilities.

We’re proud to have a dedicated Group Inclusion Team who provide expertise and support to teams across the Group to help embed inclusive and accessible practices into our culture and the way we do business every day, working closely with, Access, our Network for colleagues with disabilities and neurodivergent conditions. 

Progress so far

Our progress spans colleagues, customers and the wider economy, reflecting our ambition to drive disability inclusion at scale.

Became the first UK bank to open a registered Changing Places facility, made available to both colleagues and the public, providing a completely accessible, hygienic, and comfortable facility for people with disabilities and their carers. We now have eight facilities with plans to install Changing Places facilities at all our key employment sites, where possible to do so. 

Committed to the #WorkingwithCancer campaign by making three pledges to better support our colleagues who’ve had a cancer diagnosis through building understanding, awareness and upskilling. Under the Equality Act 2010, cancer is classed as a Disability from point of diagnosis for the remainder of a person’s life.

Launched our Blueprint for disability and neuro-inclusion, sharing our commitments, plans and progress in this vital area. 

Launched Disability and Neurodiversity training for our colleagues and made this available to other organisations and the public on our website.

Continue to deliver the Personal Development Programme for colleagues with disabilities and neurodivergent conditions. It supports self-confidence and advocacy, enabling delegates to more effectively manage their condition in the workplace and raise their career aspirations. The PDP started in 2000 and has been described as “life changing” by many delegates.

We have a well-established Wellbeing Advocates programme, with colleagues trained to signpost support for mental health. Our Rainbow Network also has a dedicated group of Wellbeing Advocates with LGBTQ+‑specific training.

We’re embedding disabled entrepreneurs’ lived experience into our products and services through a 400‑strong Disabled Entrepreneurs Research Panel, developed with Gusto Research, ensuring our journeys, policies and products are accessible, inclusive and responsive.

 We provide targeted support for disabled entrepreneurs through the UK’s first disability focused Breakthrough Accelerator with Foundervine, alongside visibility‑building initiatives and work through the Lilac Centre to advance research, collaboration and implementation of the Lilac Review. As a founding signatory of the Disability Finance Code for Entrepreneurship, we’re committed to inclusive finance by design.  

 

 

Search and apply for jobs

Support applying for a job

Inclusion matters to us at Lloyds Banking Group. It’s important to us that we build a workforce from the widest pool of talent, and which reflects the customers and communities we serve.

We are recognised as a Disability Confident Leader by the UK government. Candidates with a disability (which may include long-term health, mental health or neurodivergent conditions) can apply via the Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability or neurodivergent condition, which may include long-term health and mental health conditions. Candidates do not need to apply under the DCS for us to consider reasonable adjustments during the recruitment process.

If you experience any challenges with your application and require additional support, you can speak to a member of our team.

Please contact us on 03456072222, pressing option 2 for recruitment, or email careers@lloydsbanking.com. 

Workplace adjustments

Workplace Adjustments are available to our colleagues through our Colleague Wellbeing Services which encompass occupational health, ergonomic assessments and neurodiversity support.

Through listening to our colleagues, we’ve provided a single integrated experience, whilst retaining specialists to appropriately support our colleagues.

6971 referrals were made in 2025 in support of colleagues with physical, sensory, mental health and neurodivergent conditions, recommending adjustments that remove or reduce barriers and support our colleagues to be their best.

Being there for customers with disabilities

We want all of our customers to have an excellent service experience and to be able to access our services in a way that’s just right for them, wherever they are.

 

  • Our branches have been designed with the needs of all our customers in mind.
  • We work with not-for-profit organisation the Digital Accessibility Centre (DAC) to check that our websites and apps are accessible for all customers.
  • We were the first bank to offer Signly, a British Sign Language translation application on our Lloyds Bank, Bank of Scotland and Halifax websites.
  • Support needs: We have signed up to the Experian Support Hub, a free online service for sharing support needs with multiple organisations in one go.
  • Our inclusive design panel, in collaboration with Three Hands, works with lived experts and charities to better understand societal issues. This helps us improve our services and create solutions for people experiencing vulnerability, including those with disabilities. The panel reviews and tests products monthly.  
  • For our Business customers, we have information on disability and mental health in the workplace, sharing our experience, and learning on how they can best support colleagues with disabilities and providing access to our new Disability & Neuro-inclusion e-module.
  • We were the first UK bank to open a Changing Places facility for colleagues and members of the public at our Old Broad Street building in London. Where possible we are adding Changing Places facilities at all our key office locations and making them available to the public, where practical, as part of supporting our communities. Where these can be accessed by the public, they will appear on the Changing Places Toilet Finder.      

Recognition of our work

  • We have held the Business Disability Forum Gold Standard award since 2014. which acknowledges the inclusive culture of the Group and the support we provide our customers and colleagues.
  • The Money and Mental Health Policy Institute has awarded Lloyds Bank, Halifax and Bank of Scotland an ‘Advanced’ rating through its ‘Mental Health Accessible’ programme for banks and essential services. They are the first three businesses in the UK to receive this rating.
  • We have also received the National Autistic Society’s prestigious Autism Friendly Award, marking our commitment to become the UK’s first autism friendly bank.
  • We are a founding member of Neurodiversity in Business.
  • We have been awarded Disability Confident Leader status by the Department for Work and Pensions, which we’ve held since 2017
  • Our commitment to neurodiversity was also honoured globally at the 2025 Davos Neurodiversity Summit, where we received the Impact Award for Corporate Leadership in Neuro-inclusion.

Other pages you might be interested in

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Creating an inclusive workplace for people with disabilities

Ross writes on how flexible working, accessible toilets and an inclusive mindset have helped create a better working environment for people with disabilities.

Read Ross' article Read Ross' article about creating an inclusive workplace (opens in same tab).
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Inclusion at Lloyds Banking Group

We strive to create a fully inclusive environment for all our colleagues, customers and communities, one that is truly representative of modern-day Britain.

Embracing our differences Find out more about inclusion and diversity (opens in same tab).

Make your next move today

We have 28 million customers right across the UK, with most already using our digital services. Now we want to bring even bigger solutions to even more people. You’ll help us do just that. 

Find your next role Find out more about careers at the group (opens in same tab).