How are people banking now?
Customers are choosing mobile banking over any other way to bank, with only 8% of customers using a branch regularly.
5 minutes
The latest news, expertise and thought leadership from Lloyds Banking Group.
Lloyds Banking Group named “Outstanding” in Euromoney’s 2025 MarketMap of the world’s best digital banks, highlighting its leadership in digital and AI-driven banking.
7 November 2025 | Lloyds Banking Group
Lloyds Banking Group recognised as “Outstanding” in Euromoney’s Global Digital Banking Report
6 November 2025 | Lloyds Banking Group
Lloyds Banking Group unveils UK’s first multi-feature AI-powered financial assistant
3 November 2025 | Lloyds Banking Group
Over 28 million adults now using AI tools to help manage their money
Customers are choosing mobile banking over any other way to bank, with only 8% of customers using a branch regularly.
5 minutes
In the rapidly evolving landscape of financial services, my role of Head of AI at Lloyds Banking Group is both challenging, and exhilarating
5 minutes
Jayne Opperman, CEO, Consumer Relationships, examines how we're delivering for customers and what’s next for Lloyds Banking Group.
4 minutes
Our new Ready-Made Pension offers customers more control over their future finances.
3 minutes
Find out what Lloyds Banking Group is doing to prioritise data literacy.
4 minutes
6 Nov 2025 | Helen Bierton and Rohit Dhawan
With over 21 million mobile app customers, we recognise that the way people interact with their money has changed.
The Consumer Digital Index is the UK’s largest study of digital and financial capability.
Now in its 10th year, we explore how people are responding and adapting to one of the most transformative technologies in the digital space – artificial intelligence.
In this report we demonstrate that sustainable farming is not only environmentally imperative, but commercially viable when supported by robust data, targeted finance and joined-up policy action.