Bank of the Future

Succeeding in a digital world

Could you play a role in our transformation journey?

Over recent years the Group has made huge progress to become the top rated digital bank in the UK. However as we look to the future, we see the external environment changing rapidly with new regulation and increased competition driving significant changes in customer needs and expectations.

We have set out an exciting and ambitious strategy that will transform the Group for success in an ever-changing digital world. Our customer-driven business nature will lead us to success with being the Best Bank for Customers and we will deliver on our mission of Helping Britain Prosper:

We will continue to deliver a leading customer experience by enhancing our digital capabilities, delivering more personalised customer propositions and building on our multi-channel model. We will remain the number one digital bank in the UK with Open Banking functionality.

We will digitise the Group, transforming more customer and colleague journeys end-to-end, while also modernising our data and IT architecture.

We will maximise Group capabilities to address customers’ banking and insurance needs as the sole integrated UK banking and insurance provider.

We will also transform our ways of working. We will become more agile and make the largest ever investment in our colleagues, building out our future capabilities.

Learn more about the people building the Bank of the Future