Inspired by the idea of a speedy problem-solving process, Sophie launched a hackathon methodology designed to tackle a range of business problems. She also developed the prototyping capability to model and test hypothetical solutions with customers and colleagues, which led to faster turnarounds. As a result, projects that took months can now be done in just two days, which has made an immense difference to our customers and has also encouraged other teams to run their own hackathons.
But Sophie knows that getting the processes right is just the first step. To really drive change, there needs to be a culture and behavioural shift. That’s why she’s so passionate about getting colleagues on board with the division’s drive to lead the Group’s digital transformation.
“Our colleagues are a key part in providing our customers with access to our digital channels, so it’s important that we share the same vision,” she says. “We’ve removed most of the red tape and hierarchies to foster a more collaborative and agile way of working, and that’s helped us get more stuff done.”
Whether it’s using technology to help vulnerable customers or improve problem-solving processes, Sophie is playing an essential role in helping us become a customer-led. If this sounds like something you’d like to do, join us and we’ll support you to make a difference as part of the UK’s largest digital bank.
Together we make it possible.