Group Transformation


Department Overview

We’ve been helping Britain prosper for over 320 years, and now that we’re re-defining the digital age of financial services, we’re creating new digital opportunities to enhance customer experiences for years to come.

As the UK’s largest digital bank, we innovate products that help transform customer journeys – making millions of people’s lives simpler and better, all over the country, every day.

There’s never been a better time to be part of change – help us reinvent the boundaries of banking and we’ll invest in your continued development, so you can shape your future career.

An inclusive partnership and culture that offers you flexibility and helps you build the future you want, alongside a support network that inspires you to achieve the best for our customers.

Together we make it possible.


Delivering exceptional, customer-centric, digital propositions:

Creating simple, secure propositions, customer-centric digital services and enhanced customer experiences.

Building digital capabilities and delivery:

Building an efficient organisation with the skills, tools and processes to respond and adapt to future challenges and always deliver the best for our customers and acting as a catalyst for change across the Group.

Transforming end to end customer journeys:

Delivering efficient, seamless service experiences for our customers for the moments that matter, across all channels.

Meet Fabrizia

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