Tech and transformation colleagues


  

Meet some of the colleagues who are creating the bank of the future. Click on the pictures below to hear their stories.
 

Flo McCubbin - Data Engineer Assistant Manager


When Flo had to drop out of university due to ill health, they weren’t sure where the future was going to take them. Until they spotted an opening for a tech apprenticeship at Lloyds Banking Group.

Getting sick meant I had to leave my university course with just a diploma. Once I’d made the decision to get back into work, I wasn’t sure what I was going to do. Then I saw a Level Four Data Analyst apprenticeship opening pop up. 

What really caught my eye was that it was a strengths-based job description. I wasn’t expected to have any qualifications or any lived experience of data analytics. As well as this, Lloyds Banking Group had a thing called the guaranteed interview scheme for people with disabilities. This meant that as long as my CV was relevant, I was guaranteed at least a phone interview. I passed the phone interview and went to the assessment center. And once again, everything was strengths-based.  It was all about how I thought, how I problem solved. So, I got the job.

I ended up working in rectifications – this is where the Group has had a fault or made a mistake, and we need to make things right for the customer. I like to think of my job as detective work. That's what it feels like – we're a group of people solving a problem together in the best way that we possibly can. I find that there's a kind of joy in fixing things. The culture here is very much, if something is broken, put your hand up and say, this is broken, we need to fix it.

I was given problems to solve, but as there was no other data experience within the team I used the 20% of my time set aside for learning to learn what I needed to do to solve the problems. I created a series of repeatable processes and got them reviewed by other data peers. Eventually I trained up several team members, whilst I was still an apprentice, in the same techniques. And I went on to complete the degree apprenticeship as well, so I guess I managed to get my degree after all. 

Doing the right thing

At the heart of my work in rectification is looking after our customers. We need to make sure we're treating our customers fairly, and they're getting what we say they're going to get. I think it's just a fundamental, we have to do this before we can do anything else. 

I also work within the LGBT+ community at Lloyds Banking Group and externally. It’s important for me to be visible, because if you don't see yourself in the community that you want to be a part of, there’s a barrier. You think ‘oh no, I'm going to have to be the first’. So, I do go and talk about apprenticeships, and I go and talk about being LGBT+ in tech outside of the Group. It’s about having a conversation, and showing that there are possibilities and opportunities. I think it’s incredibly important to foster dynamics within teams, make all people feel welcome and comfortable, and to educate people who aren't LGBT+ in how to actually communicate with people, making it less scary. 

Michael Jordan - Senior Data Analyst


Michael was interested in IT from an early age. It took a while, but he eventually found his vocation in Tech Transformation at Lloyds Banking Group.

I always wanted to get into IT. I studied the subject at GCSE and I wanted to carry it on at sixth form  but unfortunately it wasn’t really an option for me then. My solution was to try an IT apprenticeship. At the end of it, I applied for lots of different IT roles, but sadly I didn’t get one. I wasn’t sure what to do, so I moved into roles where I was doing business admin for a few years. But that never really satisfied me, and I started looking at ways to get into IT again, having had an interest in it from a young age.

I’d always wanted to work at Lloyds Banking Group. I grew up across the road from one of the offices and I just liked the building. As I hadn’t done any IT in years though, I applied for a role in the call centre instead. I did that for a couple of years until I saw my chance and applied for an internal IT apprenticeship. The programme should have lasted 18 months, but I did it in 12. That’s when I started working on Power BI. Now I'm developing and maintaining Power BI reports for different stakeholders in the Group Risk division. 

You could say that mine wasn’t the usual journey of going to Uni, then getting a job in IT, but I don’t think it has to be that way. If you can find an apprenticeship, get paid to learn at the same time and have the benefits of a job at the end of it, that's the way to go. That’s one of the reasons why I’m volunteering on a project at the Group that’s encouraging children and young adults to think about careers in data.

Training for the future

There's a big push to modernise and do more in the cloud at the Group at the moment. And in my team, we’re starting to do a lot of Python and Ruby coding for visualisation so there’s a lot of training going on in these areas.

When I got my current role, I was quite keen to get some certifications. I've already gained cloud qualifications for Azure and some of the other platforms, too. And if I want more training, I can go and pick whatever courses I’m interested in on Pluralsight. There’s a combination of formal training and learning on-the-job. 

A friendly environment

People probably think such a big company is quite scary. But when you get in, it's really welcoming. I’d been out of IT for about eight or nine years, but they were inviting from day one. All the managers are supportive, and colleagues are always willing to help. 

I've had three different roles at Lloyds Banking Group within five years and each one's been the next level up. There have been steep learning curves in some, but I think the main thing is that I'm just glad to have got into IT after so long trying.

Deepa Paranthaman - Project Manager


After a successful two-decade career in Project and Programme Management, Deepa took time out to prioritise her family. Returning to work after several years away, she wanted to make the right choice for her first role as a returner.

Coming to Lloyds Banking Group on the Returners programme, I could see that the business had a role that was right for me. I could see a clear fit as far as my skills and capabilities were concerned. And because I was joining on a returners programme, I also knew that the business would invest in me in terms of flexibility, with active encouragement and investment into upskilling. I was already aware that the Group had a reputation as a good employer that puts its people first, so for me it was a no-brainer.

What I have since found surprising is how, even though it’s such a big organisation, it feels very personal – in a good way! There are thousands of people in Lloyds Banking Group, and yet they will take personal interest in you as an individual. That’s my experience. I feel cared about, and that makes a big difference. 

There is a hybrid working culture here. I think that's the best part about the Group – the expectation is set out very clearly in front of you. You always have dialogue, conversations with your managers. No one I know has said ‘this is your rigid pattern; you have to be here. I have to see your face.’ Instead, we are interested in what you bring to the table as an individual, your skills and your capabilities.

What Tech and Transformation means to me

Change is a constant, and transformation is really a way of bringing in change. So, transformation somehow always finds its way in my career. When I say Tech and Transformation, we can’t limit ourselves to thinking of offices, banks and big companies alone. It is the small businesses, the farms and the shops, and all of those people who make up our enormous customer base.

Our work means that there will be more digitally literate people – more people who are conscious of their earnings and their spending on a day-to-day basis. More people who will be able to save for important things that will make a difference to their daily life. More people with better economic literacy levels. Taken altogether, what we do has the potential to bring prosperity to families and to individuals, as well as bigger businesses.

Ilias Alexopoulos - Lead Software Engineer


Ilias has moved from fast-paced start-ups to one of the UK’s biggest businesses, looking for the challenges that will define his career. Has he found them here?

I studied my degree – Electrical Engineering and Computer Science – back home in Greece. After completing a Masters in Columbia University in New York, I started my career as an iOS Developer, working at Alcatel in the US first, then various start-ups in Athens before moving to the UK. Now, I’m an Engineering Lead working on the group’s various digital platforms. So, why did I choose Lloyds Banking Group?

The big thing for me was the user base. I come from a small country with 10 million people. And the Lloyds Bank app alone can have up to 20 million users. I thought it would be fascinating to build an application that I actually use in my everyday life – something that can make an impact on the lives of literally millions of people.

Making lives better

The most exciting thing for me is queuing in the shops and seeing the person in front of me paying with a Lloyds Banking App. I want to go up to them and say, ‘have you tried this new feature?’ For data protection reasons I can’t actually do that! But still – this is how people make payments today, send money to friends, family, businesses. And there are millions of transactions every day. So, my work has a direct impact. 

I'm really happy and proud when I see messages from customers that the app has helped them to detect a scam (for example, a purchase scam where you bought something online and the price sounded too good to be true) and avoid fraud – imagine someone losing thousands of pounds to a scammer? It’s devastating.

Changing the industry

At Lloyds Banking Group we need to compete with challenger banks and other fintechs. That means being more efficient, making it easier to innovate, and creating a safe space for innovation. My dream is that in a couple of years a new feature will come from the Group and the challenger banks will all be copying us. And I think we're going in this direction.

The freedom to move internally is one of the reasons why I'm still at the bank after 5 years. It is rare for engineers to stay for long periods in the same place. We tend to move around a lot. But Lloyds Banking Group has given me all these opportunities to progress my career, get promoted; even move to other teams, other areas.

So, I’m very passionate about the culture. I'm conscious of making this an amazing place for engineers to work – where people feel comfortable to suggest ideas, innovate and create amazing things. There shouldn’t be any obstacles in their way, they should just be able to focus on engineering. I think it’s very important to create an environment where people can create change.

Lee Nowell - Chief Architect, Business Commercial Bank


Lee’s childhood fascination with computers and technology was the start of a journey that took him from talented Software Developer to Senior Leader. Found out how he got there.

As a child I was fascinated by computers. For as long as I can remember I always wanted to be a programmer, so I did a degree in Computer Science at Warwick and then joined a consultancy firm as a developer. I loved the job, but as I grew more senior it became harder to avoid moving into a more managerial role. I went into banking, because there I could concentrate on a technical career path and be a developer for the rest of my career. At least, that was the idea. But soon I found myself leading a team.

This new role took me on a bit of a journey. I was leading a team of developers, so I could still do some coding and technical work whilst learning a new skill. But I started taking on bigger teams and more responsibility, and left the coding for working on my IoT at home! I began to enjoy the challenge of leadership – taking on something deemed impossible, or something that nobody else could do, has always motivated me.

I enjoy working in Architecture at Lloyds Banking Group because you can shape things. It's quite a creative skill, dealing with people and trying to solve their problems. It’s also a juggling act, which means that it’s a very varied role. You never know what's going to hit you. One moment I could be in a meeting with the CEO for Business Commercial Banking and the next could be a low level, technical review of how two things talk to each other. And in every one, I feel like I’m adding value. It feels like a worthwhile role, because I truly make a difference and can impact the direction of the whole organisation. 

Innovation is at the forefront of what we do. This will have a large impact on customers, doing much more on their phones and the web, so there'll be lots of investment in bringing innovative products to the market. There's hundreds and millions of pounds’ worth of investment going into my area and that’s tantamount to designing a new digital bank for businesses. Our digital future will be heavily cloud-based, so the opportunities are huge. 

Working together

Lloyds Banking Group has some of the best qualities of all the organisations I've worked in. People are very collegiate and collaborative. They genuinely want to do the right thing for the bank. It's a nice place to work - people are friendly and get really well on together. 

We come from a whole variety of different backgrounds, experiences, companies and career paths, too. We have a very diverse workforce with new ways of thinking and different experiences to share. For me, this results in a very healthy organisation because you get different opinions and different ideas; and therefore, you get the best out of everyone. 

Abigail Adewoyin - Atlassian Site Reliability Engineer


Abigail went from a law degree to a career in coding. Find out how.

I guess my background is quite unconventional for a Software Engineer. I actually studied Law with Criminology at University. I wanted to learn something that could impact a lot of people – and law is something that affects every area of our lives. Even at University though, I was already really interested in technology. Initially, I didn't really think the world of technology was somewhere I would fit in, or where I could thrive. 

But I came across a coding bootcamp. I had been teaching myself through YouTube tutorials, and I thought – why not just push myself? At least I'll be able to learn within a supportive environment with others who are in a similar position to me. If you think about it, there’s quite a crossover between law and technology. Both require that ability to really understand what things mean – you need to develop skills such as logic and reasoning for example. 

The bootcamp turned out to be an amazing opportunity to just get started and test myself. So much so that soon after I was able to join a startup where I worked as an Operations Analyst. I then came across this opportunity at Lloyds Banking Group, and here I am.

Atlassian is one of the key change tools within the Group. A lot of our teams use Atlassian products such as Jira, Confluence, and Jira Align. My role is to provide support and technical help and ensure that these tools meet the needs of our users and colleagues.

Doing things differently

When you’re in a minority, you get used to not seeing yourself represented in a particular aspect of society. And initially, the first thought is to go, well that's possibly not somewhere that I belong. But really, after you take a while to really think it through, you belong in any space.

As it happened, I actually saw the role I’m in right now advertised by the same people who created the bootcamp – Coding Black Females. Lloyds Banking Group has a partnership with Coding Black Females, and I found this very appealing because it shows a willingness to champion minorities or women within the organisation.

Learning from others

Another great thing about the Group is the way they don’t just assume everyone starts within the same position of having 10 plus years of experience. Instead, the  Group pairs people up with different experience levels and skillsets within tech – they take into account what we know, as well as what we want to know.  

Since I’ve been here, I’ve also reached out for mentors. I think that the most important thing about mentoring is not simply that your mentor gives you advice. They also will have those connections so they can say, ‘well, unfortunately, I don't know the answer for this question, but I know someone else who does’, and I think this network is amazing to have.

Rubinder Gill - Cloud Services Engineer


Rubinder’s had a variety of roles at Lloyds Banking Group -  and that’s the way she likes it.

I actually studied IT at A level and scored really well, but for me, it was always quite a mathematical area and I always saw maths as a weakness of mine. Instead, I did an International Business and Management degree and a Masters in Human Resources. The thing is, to really develop your career, I’ve always thought you should tackle your weaknesses head on. 

So when I came out of my Masters, I joined Lloyds Banking Group as a Credit Risk Analyst, which has a strong mathematical element. I moved around, with roles in telephone banking and HR, eventually arriving in Group Talent. Here I was looking at ways to move talent and reskill colleagues into future areas of the business, such as Software Engineering. I'd always had it in the back of my mind that I wanted to get into technology, so I applied for an IT apprenticeship myself.

My journey has been incredibly rich with a variety of experiences. I've gained various qualifications, the most recent being a distinction L4 software developer apprenticeship. I’ve gained valuable insight into five different teams, from Agile Software Engineering to DevOps. Now I'm in Cloud services – and all in the space of 18 months. I’m fascinated by Cloud engineering and I'm currently part of an exciting new concept within an Incubation Lab. This is a learning environment where I work solely on developing the skills I need for a new career journey in our Cloud Engineering teams.

All the teams I've joined have been really accommodating. There’s a strong collaborative nature. I thought everyone was going to have all this lingo that I wouldn’t understand, but not everybody's a techie in technology. 

Learning and developing 

The apprenticeship works towards a British Computer Society qualification. You have a mentor and 20% of your time is allocated to upskilling and learning. My mentor was a Front-End Engineer. I learned the basics in terms of a website structure of HTML, how to style that using CSS, add more functionality using JavaScript and refactoring it using frameworks like React. I also learned SQL and Java and received a diploma in Software Development Methodologies. It was a well-structured way of learning. There's a lot of self-learning, but I had great resources, such as Pluralsight and LinkedIn learning. And the buddy system was really useful. 

The Group is such a big organisation that if I don't enjoy something, I can speak to a network of mentors, or my manager, and they'll find somebody for me to shadow in a different area. I think those opportunities are quite unique to Lloyds Banking Group. That's what keeps me going. 

James Ryder - Business Analyst, Branch Services


James is a Business Analyst currently in Branch Services. He talks about his journey so far from the branch to Business Analyst, as well as his progress towards his desired role.

I actually started my career with Lloyds Banking Group in branch, as a Personal Banking Assistant, as they were called then. I then moved to become a Mortgage Advisor, and I stayed in this role for a couple of years.

Around this time, I decided I wanted a career in digital transformation as a Product Owner (that’s someone who is responsible for the output of Agile projects). Taking that step – from the branch into digital transformation – was too far to go in one move without any relevant experience. So I took advantage of a mentorship platform that the bank introduced. I signed up and I was able to find myself a mentor within our digital transformation division. They helped me map out the most effective way to get to where I want to be.

Being a Business Analyst is a great way to get the broad business experience I’m looking for. I’ve been in the role for about 10 months now. The types of projects we get involved in are very, very varied. Some projects can involve highly technical aspects, some can be more colleague-focused – others can be simple process improvements. But whatever you’re working on, it all eventually links back to helping people and businesses prosper. I enjoy working with a lot of people from different backgrounds, like engineers, and designers and people you would never normally come into contact with.

Another thing I really like about the role is that you’re in control of what you're working on, as long as it's bringing value. And when you're aiming for a particular career goal, the bank is really supportive in allowing you to get involved in different things that will help you progress in your career.

Development and progression

I'm currently doing a Diploma in Business Analysis. I’m about 50% of the way through it and I’m getting both financial and time support from the bank to help me complete the course. Also, now I’m mentoring someone else who is currently a Mortgage Advisor and who is looking to make a similar career move to mine. So I’m making sure she’s aware of all the opportunities, tools and pathways available.

To anyone thinking of applying, I’d strongly encourage it – just because of the opportunities available. Many people think of working at a bank in terms of working in branch. In fact, even I didn’t realise just how much more to it there is – the sheer scale of the workforce behind the scenes making the changes and delivering speedier processes for you to be able to carry out day-to-day transactions on the ground.

Teena - Security Engineer


Software engineering may still seem like more of a male profession – but our colleagues, like Teena, are working hard to help dispel that myth.

I have a Masters in Software Engineering and have worked in multiple roles as a Technical Programmer/Individual Contributor, Technical Lead and extensively as a Project Manager in four continents.

I joined Lloyds Banking Group as a Contract Project Manager in 2012, and became permanent with the company in 2017. It was here that I decided to pursue a purely software engineering role after almost 16 years as a Project Manager. Going back to development was definitely harder than I thought and needed a lot of work. Luckily I had the support required and as a result today I am able to use this combined experience to make better decisions which I use to improve processes to benefit people, and our work.

Personally, I have a passion to fix what is broken and also mentor and develop colleagues based on my experiences. I have also been able to gain lots of qualifications over my career including becoming a Google Cloud Associate Engineer, and a qualified Scrum Master which definitely helps me day to day.

The Security Engineering DevOps team are responsible for securing the core foundation of our cloud technology. This includes both the design, development and operation of various security services, along with delivery of a comprehensive infrastructure compliance capability to ensure the secure configuration of all resources. This is part of our wider focus on modernising our technology.

Women in engineering

I have been in engineering for over 23 years, it is still disappointing when I am either the only woman in the team, or still within the minority. Whilst I am happy that the numbers are increasing year on year within the industry, there is still so much to be done. I would love to see more women studying engineering and coming in to the business.

Ashwini - Mobile Engineering Chapter Lead


Ashwini is proud of the positive impact that her work has for the millions customers using our mobile apps, and how she has thrived in the Group’s outcomes-focused culture.

I’ve been at the bank for over 2 years, and in this time I’ve been working in the Digital Platforms' Mobile Engineering team, which focuses on enabling technology capabilities to improve product delivery and improving our release processes.

I’m a Mobile Engineering Chapter Lead for the Android Platform. I assess and introduce new platform capabilities for efficient Mobile App Development, and ensure cross-platform functional parity for a wide range of technologies across iOS & Android. A big part of my role is leading our Mobile community in sharing new ideas and the latest in the space to deliver new features for our customers quickly. 

Our mobile apps are used by millions of our customers. The best thing about the role is to know the positive impact we have on our customers through the platform improvements and new features delivered. The culture in my team is open and inclusive; we are encouraged to share our ideas or opinions, and drive outcomes.

Creating an inclusive workplace

What makes Lloyds Banking Group different to other companies is the focus on Mental Health, the flexibility to work from home, and the various initiatives to support working parents are amazing. I have used a few of these myself.

We really need more women in tech at the Group so we’ve introduced measures to try and improve this. For example, the coding test now has far more flexibility – giving candidates the option of sending in their own project or one suggested by us. This flexibility we hope helps candidates when juggling applying for a role, with busy family life. Another thing we’ve done is to ensure there is a gender balanced interview panel. These are small steps towards more inclusive hiring, however there’s a lot more to do.

Iona - Software Engineer


Since joining our Operations team in 2015, Iona has been on a fascinating career journey that has brought her to her current role as a Software Engineer.

When I joined the bank in 2015 it was the security and benefits that appealed to me, but it’s the opportunities that I’ve had in my time here that have made me stay so long. I started my career here in the Operations team where I helped customers with their pensions queries, but after completing a coding bootcamp with a Scottish-based education centre called CodeClan, I returned as a junior Software Engineer.

I’m now completing an honours degree at Glasgow Caledonian University which helps full time workers gain a degree through an apprenticeship. I’d never have been able to retrain without the help of the bank – I really feel that my career goals have been listened to and that I’ve been supported to get the job I desired. 
 
I currently work with a team of software engineers in a Scrum/Kanban work environment. We are creating microservices that will be shared across a wider group of engineers, while building a high quality user experience that will help customers deal with their pensions online. The work we’re doing is enabling our colleagues to be more efficient in their roles, while our customers feel happier and more in control as they can now view their pensions online without having to phone up.

My role involves creating code that builds on these microservices and the front-end customer experience. We use open source software and a range of different platforms to deliver our work, including Javascript, Kubernetes, Docker, Jenkins and GitHub, and we’re now transitioning onto the Cloud too. I think what I like most about my role is the independence – I have the freedom to be creative in my coding and do it in the way I believe is right.

For me, the best thing about working in our team is the flexibility. Everyone is understanding of each other’s needs and differences, and there’s a calm, sharing culture where colleagues are keen to help out and learn from one another. That’s been especially true during the pandemic – even though we have been working from home we’re trusted to get the work done and I feel closer to my colleagues than ever before. The bank has ensured we all have the equipment we need and there’s been a lot of support for colleagues around their mental health too.

Sarah - Cloud Platform Engineer


After joining the bank in 2020, Sarah has been helping us transition our services onto the Cloud and enabling our teams to deliver better solutions for our customers.

I never imagined working in financial services, but Lloyds Banking Group appealed to me as a large, established organisation with plenty of opportunities to learn, develop and progress in my career. Since I joined the team, I’ve enhanced my coding skills and learnt how to work with a range of different cloud-based technologies. I’ve already picked up so much by working with different colleagues and teams across the Group.

My role is quite varied and I love the challenges it presents. There’s always something new to assess, research and test and I’m continuously learning more about the technology we have available to us. I’m currently working on a cloud native environment based on Microsoft Azure and Azure DevOps, which is enabling our Engineering teams to deliver features more safely and efficiently to customers.

Although the work we’re doing isn’t visible to our customers, it still makes a real difference. With people looking to do things from home more often, it’s important to keep improving our online services and with cloud technology our Engineering teams can do just that.

As a colleague who joined during the pandemic, I’ve really come to appreciate how much the Group supports its colleagues.

I’ve been able to work flexible hours and everyone has been very supportive of struggles with home schooling and childcare. I can’t tell you how many times I’ve done meetings with children on my knee, joining in and wanting to press buttons. Everyone has been amazing and taken it in their stride!

Sarah Chowdhury - Senior Manager


Sarah knows all too well that you don’t need a background in software engineering to make a difference to customer experience. 

I’ve always believed in making a difference to society, and it’s this focus on helping others that led me to Lloyds Banking Group, where I saw the opportunity to help people.

Lloyds Banking Group is driven by its purpose of helping Britain prosper. We are genuinely helping customers where they need it most. We’re giving them the confidence and tools to manage their money, and we’re here to help in-branch, online or on the phone.

I found myself in the Group Transformation Department via a non-traditional path, so I’m well aware that you don’t need a background in software engineering to make a difference! 

I feel very passionately about delivering a great customer experience, so I work with teams across the business to develop and improve Webchat; an interactive tool that lets customers chat to our colleagues online.

It’s a tool that’s helping us build and nurture relationships with our customers, especially those who are vulnerable or older. It encourages customers to talk to us and give us feedback so we can better help them – and it helps us improve the way we work, too.

This is just the beginning though - the team is revolutionising the way the business communicates with their customers by using chatbots and artificial intelligence. This development is key to our aspiration to be the best bank for customers. A goal which I’m very excited about.

 It’s a cost-effective way of supporting our customers whenever they need it, and it’ll make the whole banking experience better.

Sophie Wilson - Head of Product, Consumer Banking


Joining the group as an intern after completing a history degree, Sophie has helped to transform the service that we offer to vulnerable customers.

I started at Lloyds Banking Group with an internship. It really opened my eyes to the breadth of opportunities at the Group to help others, so I made the leap from a history degree to a career in banking – and I’ve never looked back.

My career has been driven by a desire to help customers, especially those who are most vulnerable. I work with colleagues across the business to create more supportive customer journeys that will help Britain prosper. My passion has always been for customers. Being in the Group Transformation division has given me more opportunities to reach more customers through our digital platforms.

Work that wins hearts - and awards

My desire to help others led to a unique collaboration with Macmillan. Together, we created a better customer experience for those diagnosed with cancer, so vulnerable customers could focus on their recovery and recuperation.

The initiative included a specialist team trained by Macmillan to fully understand cancer patients’ needs, and staff helped customers with mortgage payments, fees and charges and more. As a result, we supported over 1,500 vulnerable customers in their time of need.

The impact of this support has helped to fundamentally change how people think about their bank. We’ve seen people choosing to switch to us because they’ve recognised what we’ve done for their family members or friends in their time of need.

The initiative has gained the attention and approval of the sector, too. In addition to winning various awards, our team has also been involved in Macmillan’s key events and discussions.

I was also inspired by the idea of a speedy problem-solving process, so I launched a hackathon methodology designed to tackle a range of business problems. I also developed the prototyping capability to model and test hypothetical solutions with customers and colleagues, which led to faster turnarounds. As a result, projects that took months can now be done in just two days, which has made an immense difference to our customers and has also encouraged other teams to run their own hackathons.

Pioneering a new way of working 

Getting the processes right is just the first step. To really drive change, there needs to be a culture and behavioural shift. That’s why I’m so passionate about getting colleagues on board with the division’s drive to lead the Group’s digital transformation.

Our colleagues are a key part in providing our customers with access to our digital channels, so it’s important that we share the same vision. We’ve removed most of the red tape and hierarchies to foster a more collaborative and agile way of working, and that’s helped us get more stuff done.

Whether it’s using technology to help vulnerable customers or improve problem-solving processes, it feels good to know that I’m playing an essential role in helping the bank become a customer-led organisation. If this sounds like something you’d like to do, join us and we’ll support you to make a difference as part of the UK’s largest digital bank.

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Technology and transformation colleagues

Tech & transformation roles

In a Technology role at Lloyds Banking Group, you will be responsible for the successful delivery and support of the digital services that our colleagues and customers use daily.

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